Insights from the UK and beyond
Satisfied bank customer?
We’re wondering who is.
We see bailed-out banks returning to profit at the same time as headlines about others still refusing to lend. The personal finance pages are bristling with stories about mortgage famine . Big businesses may have been overcharged for banks’ services in raising new equity capital; lending to smaller businesses is down, and the interest offered on savings is so derisory, would-be savers are being pushed into taking more risk to try to preserve their capital.
What are we missing? What is the magic ingredient that makes you as a customer happy with your bank? Or are we right in thinking “customer satisfaction” is a figment of executive imagination? Tell us your stories.