Is breaking up so hard to do?

April 22, 2008

air.jpgBAA has long been the whipping boy for the often dismal¬†“passenger experience” at its airports.¬†

Terminal problems at Heathrow?

March 28, 2008

It has been touted as the answer to delays air travellers have been coping with at Heathrow but the chaotic start of business at the airport’s cavernous new Terminal 5 bodes ill for an end to passenger misery.