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October 1st, 2009

Do you think tipping improves service?

Posted by: Julie Mollins

restaurantTipping just got more complicated — or did it?

Under new legislation, employers will no longer be able to use tips and service charges to make up the minimum wage salaries of its workers.

However, employers are not obligated to share the money they earn on service charges added to bills with their employees.

Service staff will be able to supplement wages with tips, but will have to declare them as earnings and pay extra National Insurance.

While restaurants will have to decide how they approach service charges, it will still be up to the customer to decide if they want to tip and how much.

In North America, tipping is a common cultural practice. A customer who doesn’t tip is spurned and most non-unionized service staff rely on tips to make up the bulk of their income. Tipping is seen as an incentive to workers for generating efficient service.

Do you think people will tip in Britain if it is voluntary? Do you think service in restaurants, bars and hotels would improve if tipping were commonplace?

December 11th, 2008

Would you take a pay cut?

Posted by: Stephen Addison

A small but growing number of companies are considering asking their workers to take a pay cut as a means of cutting costs without having to fire anyone.

In the latest example, three unions representing steelworkers at Corus have offered to take a 10 percent cut across the company’s entire UK workforce of 25,000 for six months in an attempt to save one of the last remaining steel factories in Britain — the plant at Llanwern in Newport, South Wales.

The steelmaking part of Llanwern was shut in 2001 with 1,300 redundancies but the site still makes steel sheets and employs more than 1,000 people.

India’s Tata Group, which bought the Anglo-Dutch company last year, has said it wants to cut costs by 350 million pounds in both the UK and the Netherlands as it cuts production by 30 percent.

Other possible solutions include cutting employees’ working hours. Corus in the Netherlands, for example, is asking 6,400 workers to each work one day less perweek for six weeks — the equivalent of cutting 1,100 full-time jobs.

In another example, engineering firm JCB has managed to limit job losses after the GMB union agreed to accept a shorter and lower-paid working week

As the downturn bites and announcements of  huge job losses become a daily event, do you think such solutions are the answer. Would you take a pay cut? Or is there an element here of employers using the dire economic situation to extract unfair concessions from their workforces?