Insights from the UK and beyond
It has been touted as the answer to delays air travellers have been coping with at Heathrow but the chaotic start of business at the airport’s cavernous new Terminal 5 bodes ill for an end to passenger misery.
But is Heathrow the worst? In the 2007 Skytrax World Airport Awards no British airport made the top 10, which instead included Hong Kong, Munich and Madrid airports.
Have you been affected by the delays at T5? What are your experiences of travelling from Heathrow and other British airports and how could they be improved?