Insights from the UK and beyond
The airline cancelled 140 flights on Thursday and Friday after problems with the baggage handling system at the state-of-the-art terminal.
The high profile launch of the Richard Rogers-designed terminal building has proved a public relations disaster for the carrier that once styled itself the “world’s favourite airline”.
Interviews recorded on Friday. Click on the video below.
It has been touted as the answer to delays air travellers have been coping with at Heathrow but the chaotic start of business at the airport’s cavernous new Terminal 5 bodes ill for an end to passenger misery.
But is Heathrow the worst? In the 2007 Skytrax World Airport Awards no British airport made the top 10, which instead included Hong Kong, Munich and Madrid airports.