The Federal Bureau of Investigation’s press office has embarked on a bit of customer satisfaction research: The department is asking journalists to rate its performance during the hostage standoff in Alabama that ended last week.
It is a rare glint of cooperative spirit in the traditionally contentious relationship between journalists and public relations specialists.
A public affairs officer sent journalists an online survey asking them to say whether the information the FBI gave them during the early days of the standoff was “sufficient” – enough to do their jobs – or whether it was too little.
The survey also asked journalists to put their overall experience with the FBI’s press officers into categories such as “extremely helpful” or “not helpful at all.”
The FBI initially said the survey was not for publication, but then agreed to let Reuters write about it.